Shipping policy

Shipping Policy

At Medicube India, we are committed to providing a smooth, reliable, and premium shopping experience. Please review our shipping policy below to understand how your orders are processed, packaged, and delivered.

Order Processing & Packaging

  • All orders are processed within 1–2 business days from the date of purchase.

  • Every product is carefully inspected, securely packed, and sealed to ensure it reaches you in perfect condition.

  • Our packaging is designed to protect your skincare and cosmetic products from leakage, breakage, or damage during transit.

Delivery Timelines

  • Once processed, orders are typically delivered within 3 to 7 business days across India.

  • Delivery timelines may vary based on destination, courier availability, or unforeseen factors like weather conditions, public holidays, or logistical delays.

  • For international orders, delivery timelines and availability will vary by country. Estimated delivery times will be displayed at checkout.

Shipping Charges

  • Free Shipping is available on all prepaid orders within India.

  • For Cash on Delivery (COD) orders, a small COD fee may apply. The exact amount will be shown at checkout.

  • International orders are shipped on a prepaid basis, and charges will be calculated automatically during checkout based on destination.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email and WhatsApp.

  • You can use this tracking number to monitor your shipment directly on the courier company’s website.

  • If you haven’t received tracking details within 4 business days of placing your order, please contact us on WhatsApp at +91 85350 22619 or email us at contact@medicubeindia.com for assistance.

Lost or Damaged Packages

  • Once dispatched, your package is handled by our courier partners and is no longer within our direct control.

  • If your order is lost or damaged during transit, we recommend contacting the courier company first.

  • For further support, please reach out to us at contact@medicubeindia.com, and our team will guide you through the next steps.

Wrong Item Received

  • If you receive an incorrect item due to a packaging error, we will replace it with the correct product at no additional cost.

  • Refunds are not provided for incorrect items, but we ensure the correct product is delivered as quickly as possible.

  • Please report any such issue immediately by emailing contact@medicubeindia.com or messaging us on WhatsApp at +91 85350 22619.

  • If you do not receive a response within 1 business day, kindly follow up on WhatsApp for prompt assistance.

Returns & Exchanges

We offer a 7-day return policy for eligible products.
To learn more, please visit our Return, Refund & Exchange Policy page.

Contact Information

For any questions or concerns related to shipping, please contact us:

📞 +91 85350 22619
📧 contact@medicubeindia.com

Business Address:
CLAZZ LUXURY PRIVATE LIMITED
Mallah Ka Nagla Patli, Wali Gali Imam Bargah
Aligarh, Uttar Pradesh – 202001

Thank you for choosing Medicube India.
We appreciate your trust and look forward to delivering skincare that truly cares for your skin. 💙